Our production times vary throughout the year, averaging at around 4 business days. At less busy times, our production times shorten to around 1-2 business days but become longer during busy periods like Christmas.

Please note, this is an average, your order may take more time or less.

All items from WPFL (We Print For Life) are handprinted to order. This not only enables us to stock a massive collection of designs, but it is also very environmentally friendly since we are not wasting resources on clothing nobody wants.

How it works?

1. You place an order.
2. We then print your selected design onto the item you have selected, then ship your order!
3. Done! Your order will be delivered to you shortly.
   

How do I get free shipping? 

We sometimes offer free worldwide shipping – join our mailing list to get notified when we do. So, don’t forget to sign up!

Where will my order ship from?

For US orders your order will always ship from the US. For EU and UK orders, your order will ship from your country or the closest country to you.

** Processing time can vary by the time of year e.g. Christmas. We always try to keep this updated.

** Estimate is not a guarantee

The time I need to prepare an order for shipping varies. For details, see individual items.

Our shipping costs are based on weight, please add wanted items to the basket and use the shipping calculator in the basket for the most accurate pricing. However, here is a rough guide using our base shipping costs.

I’ll do my best to meet these shipping estimates but cannot guarantee them. The actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Shipping companies we use

For the US and for other non-EU orders your order will ship with USPS or UPS.

Delivery address changes

We start processing your order as soon as it is submitted, so unfortunately we are unable to change the delivery addresses once the order has been placed.

Please note that any changes you make to your account after an order has been placed will not take effect.

Where can I find my tracking link?

Your tracking link is available in the shipping confirmation email. If you haven’t received this, you are welcome to get in touch and we will provide you with tracking. Your tracking is also available in the My Account section if you created an account.

Why does my tracking state “Unavailable”?

Tracking links take 1 to 2 business days to update in our shipping partner’s system, so give it some time to process.

We know from time to time you may have questions about your order, please read the below before contacting us.

Can I have a custom design for my order?

Sure, please check our custom order page for more information.

Can I amend my order after it’s been placed?

We process all orders as soon as we can, there is a short period of time where we can make changes to your order. So please contact us as soon as possible. Once an order has been processed, no amendments can be placed.

My order hasn’t arrived, what can I do?

You should have received a confirmation email after you placed your order and then another email containing a tracking link when your order was shipped. Simply click on the tracking link and you will be taken to the tracking information for your order.

If your order hasn’t arrived by the estimated delivery date, please try the following:

1. Has at least 14 business days for US orders or 28 days for international orders passed? If not your item will still be on its way.
2. Check if an attempted delivery card has been left for you, as your order might be waiting at a local Post Office or delivery depot.
3. Ask your neighbors if they’ve accepted your delivery for you.
4. Check in any safe areas the driver may have left your package.
5. If you still can’t find your order, please get in touch.

We do not issue refunds if an order goes missing in the post, we only issue replacements.

It is YOUR responsibility to collect packages if they get delivered to a Parcel Shop or Delivery/Post Office. If they get returned to us, you will be responsible for any fees or charges. No refunds will be given if your order gets returned – however, we will re-ship whenever possible, we may ask for a shipping fee.

Lost orders

If your order is lost in the post (this does, unfortunately, happen sometimes) and it is not the fault of the address, then we will issue a replacement order free of charge. No refunds are given for packages lost in the post. We issue replacements only. Please note we will only issue one replacement order.

If your item doesn’t arrive due to issues with the supplied address, then unfortunately we won’t issue a replacement.

Received a faulty or damaged item?

We are very sorry! Please contact us asap with the following info:

• Your order number
• A photo of the fault, damage, or defect.
  We will get back to you asap, once we have confirmed the fault, damage or defect we will issue you a replacement free of charge. Please note if 14 business days have passed, we will not be able to issue you a replacement.

Gift wrapping and packaging

We don’t currently offer gift wrapping or adding notes into orders. The “Order notes” section is not for gift messages, any messages left in this field will not be included in the order.

How do I pay?

We accept PayPal, and standard credit card payments. You do not need an account to use any of these payments methods, nor do you need an account to place an order. For credit card payments, please make sure your billing address matches your address registered with the card.

Who processes your credit card payments?

We use PayPal for our credit card payments.

Do you accept returns?

All products are unique and hand-produced to order, therefore, they are non-refundable.

We believe in doing right by our customers and want you to be completely satisfied with your purchase. For this reason, all items come with a 14-day warranty. If any items arrive faultily, or a fault arises within those 14 days, then we will provide you a replacement at no cost to you.

We are not responsible for incorrectly provided customer information that results in lost or misdirected shipments.

Can I exchange an item?

We are now operating an exchange service. If an ordered item doesn’t fit, please contact us and we can arrange an exchange. Please note that you will be responsible for the return cost, and the returned item must be in a perfect, un-worn, and resalable condition. Please also note that our return address is currently an Indonesian address, therefore your order will need to be returned to Indonesia.

Please check the size guide and color before ordering.

We are not responsible for incorrectly provided customer information that results in different sizes and colors.

Our Customer Service team can be reached at weprintforlife[email protected]. Please include your order number (if you have already ordered it) in your email. Emails are answered in the order they are received.

Our Address

WPFL (We Print For Life). Jl. Dr. Cipto Mangun Kusumo No. 17, Kel. Kupang, Kec. Ambarawa, Kab. Semarang, Prov. Jawa Tengah, Indonesia, 50612.