We know from time to time you may have questions about your order, please read the below before contacting us.
Can I have a custom design for my order?
Sure, please check our custom order page for more information.
Can I amend my order after it’s been placed?
We process all orders as soon as we can, there is a short period of time where we can make changes to your order. So please contact us as soon as possible. Once an order has been processed, no amendments can be placed.
My order hasn’t arrived, what can I do?
You should have received a confirmation email after you placed your order and then another email containing a tracking link when your order was shipped. Simply click on the tracking link and you will be taken to the tracking information for your order.
If your order hasn’t arrived by the estimated delivery date, please try the following:
- Has at least 14 business days for US orders or 28 days for international orders passed? If not your item will still be on its way.
- Check if an attempted delivery card has been left for you, as your order might be waiting at a local Post Office or delivery depot.
- Ask your neighbors if they’ve accepted your delivery for you.
- Check in any safe areas the driver may have left your package.
- If you still can’t find your order, please get in touch.
We do not issue refunds if an order goes missing in the post, we only issue replacements.
It is YOUR responsibility to collect packages if they get delivered to a Parcel Shop or Delivery/Post Office. If they get returned to us, you will be responsible for any fees or charges. No refunds will be given if your order gets returned – however, we will re-ship whenever possible, we may ask for a shipping fee.
If your order is lost in the post (this does, unfortunately, happen sometimes) and it is not the fault of the address, then we will issue a replacement order free of charge. No refunds are given for packages lost in the post. We issue replacements only. Please note we will only issue one replacement order.
If your item doesn’t arrive due to issues with the supplied address, then unfortunately we won’t issue a replacement.
Received a faulty or damaged item?
We are very sorry! Please contact us asap with the following info:
- Your order number
- A photo of the fault, damage, or defect.
We will get back to you asap, once we have confirmed the fault, damage or defect we will issue you a replacement free of charge. Please note if 14 business days have passed, we will not be able to issue you a replacement.
Gift wrapping and packaging
We don’t currently offer gift wrapping or adding notes into orders. The “Order notes” section is not for gift messages, any messages left in this field will not be included in the order.
How do I pay?
We accept PayPal, and standard credit card payments. You do not need an account to use any of these payments methods, nor do you need an account to place an order. For credit card payments, please make sure your billing address matches your address registered with the card.
Who processes your credit card payments?
We use PayPal for our credit card payments.